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Q & A

The following questions and answers are a general guide. Your lease may have specific language which might differ. The terms and conditions of your lease, local laws, codes and ordinances supersede the answers below.

Communication
Other than in the case of emergencies, communication should be by e-mail.

Security
Neither the landlord nor management assumes responsibility for your personal security, that of your belongings and that of your invitees. You are responsible for assessing if the property you are seeking to rent meets your requirements. You are urged to take all reasonable steps to ensure your safety and that of your belongings. You should carry Renter’s Insurance

Codes, Laws and House Rules
You, the tenant, are responsible for abiding by house rules, if there are any, and local laws and codes. These may include smoking restrictions, pet restrictions, noise restrictions, occupancy restrictions, sanitation restrictions and more.

Improvements and Changes
No structural change whatsoever may be made. Depending on the terms of your lease you may be allowed to re-paint and put up pictures. Prior to move-out, you must return the property to its original condition. The cost of repairs resulting from your occupancy, including repainting, will be deducted from your security deposit.

Rent
Rent payment is due on the first of the month. Your lease may allow you a grace period. Late payments are subject to penalties as described in your lease. No exceptions. We encourage you to set up auto payment. Payments made by check are credited as of the day received. Not the day sent.

Rent Proration
If your move-in occurs on any date other than the first of the month, your second month’s rent will be prorated accordingly.

Pets
You are obligated to follow landlords’ rules and local laws and codes. HMC does not set pet policies. Deposits may be required for certain pets.

Noise
You are bound by house rules, if there are any, and local laws and codes. In general, noise must be kept to a minimum between the hours of 10PM and 8AM. Be considerate. If a neighbor makes unreasonable noise, ask them to stop. If they don’t, call the police.

Stoves and Refrigerators
Generally stoves are included. Refrigerators sometimes. Refrigerator repairs are usually tenant responsibility. Check your lease.

Roommates
A rental application and credit check is necessary for each occupant, whether they are named on the lease or not. Management must be notified of all occupants and provided with names and contact information. You must advise us if a roommate moves out.

Moving-In Fees and Deposits
Typically a security deposit and the first month’s rent are required prior to moving in. Please check your lease. There may also be key deposits, pet deposits and others – as described in your lease. Moving in fees must be paid in secured funds such as Cashier’s Check, Money Order or cash.

Lease Renewal/Extension
If your lease provides you with the option to renew/extend it, we must have at least 30 days’ written notice of your intention to do so, unless you’re the terms of your lease require a longer notification period.

Sub-Leasing
Sub-leasing is not permitted unless specifically agreed to in writing by the landlord.

Returned Checks
You are responsible for any bank fees resulting from a returned check. Bounced checks must be replaced with a Cashier’s Check, Money Order or cash. We do not re-deposit bad checks. You will be liable for late fees if good funds are not received by the due date or within a grace period, if any, as described in your lease.

Payment in Full
Rents are due in full. Unless there is a written agreement with the landlord or management stating otherwise – as may be the case if you had a covered, out of pocket expense, you may not pay less than your full monthly lease amount. If there is a disputed matter, you are obligated to pay the full amount, and, should you be entitled to a reimbursement or refund, you will receive it from management.

Utilities
You are obligated to pay for utilities as described in your lease. It is your responsibility to establish service with the appropriate vendors. It is recommended that you contact the utility companies prior to your move-in date and advise them as to the start of your occupancy.

Parking
Your lease describes your parking entitlement. If it is violated and you are unable to reach an amicable resolution with the violator, you may take any appropriate measure. Neither landlord nor management will be responsible for policing or enforcing your parking rights, nor for any fines you may incur.

Repairs
All landlord maintenance obligations must be reported immediately to management. We will dispatch vendors as necessary. You must make the property accessible to the vendor/s. Should it be determined that a repair or maintenance matter is the result of tenant misuse or abuse, you will be billed for the repair.


We service the following communities:
Agoura Hills, Anaheim, Beverly Hills, Brentwood, Burbank, Canoga Park, Carson, Century City, Chatsworth, Cheviot Hills, Culver City, Eagle Rock, El Segundo, Encino, Glendale, Hancock Park, Highland Park, Hollywood, Irvine, Lakewood, Long Beach, Los Angeles, Los Feliz, Malibu, Marina del Rey, Miracle Mile, Mid Wilshire, North Hollywood, Northridge, Pacific Palisades, Pasadena, Redondo Beach, San Pedro, Santa Ana, Santa Clarita, Santa Monica, Sherman Oaks, Studio City, Tarzana, Thousand Oaks, Torrance, Valley Village, Venice, West Hollywood, West Los Angeles, Westwood, Woodland Hills, Westchester and The Wilshire District.